Frequently Asked Questions

What is Lessons from the Pros?

FXStreet-2014-Best-educational-articleLessons From the Pros is Online Trading Academy’s award winning e-Newsletter that contains powerful trading lessons and real-world examples of our simple, rule-based strategies in action. The newsletter is designed for the complete, well-rounded trader (and those who aspire to this level) who looks at opportunities across all asset classes and trading styles including day trading, stock market basics, options, Forex, futures, real estate and more. Much more than just the stock trade, this complete look across multiple trading instruments gives traders a much more comprehensive view of opportunities in the markets. Specialty skills, such trader’s psychology, are also covered.

You may have signed up for our newsletters, but find that you are not receiving them. The information below may help track down the problem. If you find that you cannot resolve the problem yourself, contact us and we will try to help you get it resolved. We also cover additional questions below.

How do I subscribe to Lessons from the Pros?

It’s easy! If you are not a current student or member of Online Trading Academy, sign up now for a FREE membership.

When will I receive Lessons from the Pros?

Lessons from the Pros is a weekly newsletter, normally sent out on Tuesdays.

How do I make sure I receive Lessons from the Pros?

Increasingly, ISPs are using filtering systems in an attempt to keep spam or unsolicited emails out of customers’ inboxes. Sometimes, they accidentally filter the e-mail that you want to receive, such as our Lessons from the Pros.

IMPORTANT: To make sure that Online Trading Academy’s e-mails are not filtered into your “junk” or “bulk” folder, please add Online Trading Academy to your list of trusted senders by adding tradingacademy@reply.tradingacademy.com on your Spam White List and also into your Contacts of your email program.

For additional information about your individual email program, scroll down for further information.

How do I receive Lessons from the Pros via RSS?

You may access the Lessons from the Pros RSS Feed here.

What do I do if my Lessons from the Pros emails are arriving as text only when they shouldn’t be?

If our newsletters appear to arrive in a “text only” mode, AND you are using the AVG virus protection program from Grisoft, you will need to do the following:

Open AVG and go to Tools, Advanced Settings, E-mail Scanner, uncheck “certify e-mail” under “check incoming e-mail”. Please note that your anti-virus program will still check all your emails for viruses, but now it will simply not append the text to the incoming messages that states that the message has been checked. Keep the “check incoming e-mail” checked on.

This may also help, if your version of AVG has “Trust Center”: Go to Tools then Trust Center, then click Add-ins on the left. Then click Exchange Client Extensions on the bottom drop down menu. Then click Go. Then click OFF the AVG Exchange Extension. And click OK.

Here’s information regarding specific email address types:

Hotmail: Place the domains tradingacademy.com and reply.tradingacademy.com on your Safe List, so that you can receive our newsletters and post-order e-mails. The safe list can be accessed via the “Options” link next to the main menu tabs.

AOL: Place the domains tradingacademy.com and reply.tradingacademy.com in your Address Book.

Yahoo! Mail: If one of our e-mails is filtered to your ‘bulk’ folder, open the message and click on the “this is not Spam” link next to the “From” field.

Some spam filters: Place the domains tradingacademy.com and reply.tradingacademy.com on the filter’s whitelist. You may need to search a filter’s help for how to do this — and depending on software/version, they may call it a “whitelist,” a “good list” or similar name.

Other ISPs: If one of your newsletters is being filtered, try adding our domain tradingacademy.com or reply.tradingacademy.com to your address book or contact list. If this option is not available, try moving the message to your ‘inbox’ or forwarding the message to yourself.

If subsequent messages continue to be filtered, call or e-mail your ISP’s tech support and specifically ask how you can be sure to receive all e-mail from tradingacademy.com and reply.tradingacademy.com. Follow their instructions for whitelisting.

We fully support the anti-spam motivations of all mail servers and ISPs. The spam problem is threatening the entire email system, and there are now dozens and dozens of competing anti-spam technologies.

Unfortunately, many legitimate emails are being inadvertently filtered out of the system, and causing severe communication problems.

So, in order to keep the lines of communication open between Online Trading Academy and your inbox, please do make sure that your mail server or ISP is not accidentally keeping our emails from you.